What’s in it for you?
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Join a growing and successful business with a strong reputation in its industry
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Be part of a supportive and close-knit team environment
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Opportunity to build long-term relationships with customers and suppliers
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Varied role combining customer service, administration and sales support
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Early finish every Friday
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Bonus scheme, generous holiday allowance and pension benefits
Must have’s
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Previous experience in a customer service, sales administration or office administration role
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Knowledge of Sage 50
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Strong communication and customer service skills
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Confident and professional telephone manner
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Good Microsoft Office skills
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Strong Excel skills
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Excellent organisational and time management abilities
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Ability to prioritise workload and meet deadlines
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Strong attention to detail and accuracy
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Motivated, proactive and customer-focused approach
So, what will you be doing?
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Processing customer orders and quotations accurately and efficiently
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Responding to customer enquiries and providing product and service information
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Building strong relationships with existing and prospective customers
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Resolving customer queries and complaints in a professional manner
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Liaising with suppliers to source products, parts and pricing information
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Raising purchase orders and coordinating supplier requirements
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Producing customer invoices and supporting sales administration activities
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Following up outstanding quotations and maintaining sales pipelines
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Generating reports and providing updates to management
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Maintaining accurate customer records and documentation
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Supporting the wider team to ensure a high level of customer satisfaction
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Identifying opportunities to maximise sales through upselling and excellent customer service
