Barker Ross is currently recruiting on behalf of their market leading client for a Customer Services Administrator on a part time basis (the hours will fit into school hours) on a temp to perm basis. Location Alwalton Hill, Peterborough.
Customer Services Administrator - Part time.
Monday - Friday School hours
£13.85 per hour
Duties:
To provide primary telephone, e-mail and letter support for the UK end users of clients products.
Answering consumer telephone calls, e-mails and letters. Liaising with the team as required to provide a seamless service
Recording and maintaining information on all consumer queries, problems and warranty issues, Completing a daily log of volumes of contact.
Arranging for the despatch of spares and product replacements with the Operations Team or Facilities Manager
Arrange for correct paperwork to be available for spares despatched to Europe
Updating product knowledge by having regular training with relevant Category and Sales Managers and to assist in training of new team members when required
Providing immediate feedback to the Category Management team in the event of frequent instances of problems with the same product so that appropriate remedial action can be taken
Provide catering/showroom maintenance cover for the Hospitality Team. This may include providing in-person customer service, including meeting and greeting customers, catering support and showroom cover
Providing administrative support for the Trading Team.
Providing general support to other team members and departments as needed.
To apply for this position please forward your CV to (url removed) or for more information please call (phone number removed).
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
