Administration Officer
Location: Preston (Lawson St, Preston, Lancashire PR1 2QT)
If you're organised, calm under pressure, and motivated by delivering great service, this is a brilliant opportunity to support a busy court environment. Hiring for a reputed client in the Government, you'll play a key role in keeping hearings and customer interactions running smoothly.
What you'll be doing:
- Prepare papers and files for court, tribunals, hearings and meetings
- Produce court documents and draft standard letters and documents
- Create and update records on internal systems, including accurate data input
- Assist court users with general queries, providing face-to-face and telephone support (incoming and outbound)
- Support users through complaints in line with policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
- Undertake administrative tasks needed to prepare for, facilitate, and conclude hearings
- Follow operational support processes using standard operating procedures to meet performance targets
- Handle case files with secure information management and compliance with retention and data loss protocols
What you'll bring:
- Confident administrative experience with attention to detail and accuracy
- Clear, consistent communication-able to explain information to support people with specific and complex needs
- A customer-focused mindset, with professionalism when responding to queries and correspondence
- Comfort working to processes, maintaining standards, and meeting operational targets
- Secure, responsible approach to handling sensitive information
Additional information
- Fully office-based role, Mon-Fri 9am-5pm, will also include Saturdays and bank holidays on a rota basis
- Pay: £12.86 for 12 weeks, then £13.25
- Assignment length: until 31/03/26, with possibility of extension
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
