Job Description:
Job Role: IT Service Desk Operator – Level 1
Location: Gladstone House, RDE Heavitree, Gladstone Road, Exeter, EX1 2ED
Trust: Royal Devon University Healthcare NHS Foundation
Hours: 37.5 hours/week On-site role
Contract: 6 months (Possibility of being permanent)
Pay Rate: £13.60/hr + Holiday pay =>> £15.46/hr (Day)
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Saturday Rate: £18.36/hr + Holiday Pay =>> £20.87/hr
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Sunday Rate: £22.99/hr + Holiday Pay =>> £26.13/hr
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Bank Holiday Rate: £22.99/hr + Holiday Pay =>>£26.13/hr
Role Summary:
We’re hiring a Service Desk Operator for the IT team at Royal Devon University Healthcare NHS Foundation Trust. This 6-month role is ideal for someone with a recent IT qualification or experience. You’ll provide frontline IT support and handle switchboard duties, with independent work after a 1-month training period.
Key Responsibilities:
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Provide first-line IT support to NHS staff
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Required to cover the Service Desk call volume
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Work shifts between 08:00 and 20:00, Monday to Friday along with weekends and bank holidays.
Ideal Candidate:
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IT experience.
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“A-Level” or equivalent education in IT.
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Confident, reliable, and able to work independently
