Global SaaS Leader | Hybrid | Award‑Winning Culture
Our client is a leading global SaaS organisation known for its exceptional work environment and high‑performance culture. They are seeking a Sales Enablement Specialist to manage and elevate BPO enablement programs across multiple international regions.
This role owns the end‑to‑end enablement framework for all vendor partners — ensuring consistency, quality, and measurable impact across onboarding, sales training, certification, and floor execution.
Key Responsibilities
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Program Management Drive the day‑to‑day rollout of the global BPO strategy across partners in the UK, Australia, Canada and ROW. Keep programs aligned to milestones, goals and regional sales priorities.
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Enablement Playbook Ownership Ensure BPO enablement teams understand and apply the organisation’s standards for designing, building and delivering onboarding, sales training and quality assessment.
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Audit Cadence & Calibration Establish and run a consistent audit rhythm with Team Leaders and Quality Assessors across all partner sites, ensuring scoring and coaching standards remain aligned globally.
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Impact Validation Track and report on key enablement metrics — time‑to‑proficiency, certification rates, quality scores and other KPIs — demonstrating how enablement investment drives sales outcomes.
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Operating Rhythm Leadership Own the strategic operating rhythm for BPO enablement leadership, including Quarterly Business Reviews and regional reviews. Present recommendations grounded in data, insight and floor‑level performance.
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Train‑the‑Trainer Delivery Equip vendor partners to deliver onboarding, sales methodology and product training to a consistent, high standard.
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Stakeholder Relationship Ownership Act as the enablement voice for sales leaders and cross‑functional stakeholders, bringing data‑driven recommendations and real‑time insight from vendor operations.
Experience & Skills
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5+ years in Sales Enablement, Partner Operations or L&D Strategy, ideally across multi‑region vendor environments
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Strong AI literacy and confidence enabling others to adopt AI tools
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Proven program management capability across multiple concurrent initiatives
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Experience managing BPO/third‑party vendor programs across more than one region (EMEA, APAC, Canada or LATAM)
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Background in SaaS sales is advantageous
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Instructional design and facilitation expertise, with the ability to coach the coaches, is a plus
Benefits
