Abatec are working on behalf of our client who are a national supplier of technology advanced machinery tailored to the construction, rail and major project sectors to recruit a Workshop Controller. Their workforce are at the heart of their strategy, empowering people to develop alongside the business, enabling career progression and the creation of new opportunities with on the job training.
Job Purpose:
As an experienced Workshop Controller, you will be instrumental in ensuring that the vehicle repairs and services are carried out to a high standard, and in a timely manner. You are the first point of contact for Workshop Management, and will coordinate and plan the response for Breakdowns, routine Maintenance and Services.
Main Responsibilities:
- Provide initial telephone support to triage breakdowns and try to resolve where possible
- Manage the response if a fitter is required to attend, with the aim of achieving a fix first time.
- Log and allocate repairs and allocate to a fitter, maintaining accurate records of work and stock.
- Appoint third party repair companies when needed, raising PO’s and approving invoices.
- Provide support to fitters by ensuring they have the necessary information and parts for the task.
- Book and coordinate service and inspection appointments with customers. ensuring efficient use of fitters and plant availability.
- Liaise with Hire Desk for availability of vehicles and replacement them where required.
- Identify chargeable damaged repairs, order the parts and process the invoice to the customer
- Update and maintain accurate stock records, service schedules and breakdowns
About you:
- Highly organised
- Strong attention to detail
- Excellant communication skills, with a confident telephone manner
- Ability to work under pressure
- Enthusiastic and friendly, with a positive attitude.
- Good knowledge of Microsoft package.
- Excellent Time management
Essential Requirements:
- Previous experience in a service and maintenance control role
- Logical approach to prioritising and with great problem-solving skills.
- Well organized, proactive and committed to high quality work and standards.
- Previous experience with; vehicle workshop, car dealership, customer service team, booking vehicles for repair / service
Abatec is working as an employment business on behalf of a client
