We are working with a well-established and growing business to recruit a (Freight & Logistics Coordinator) Key Account Coordinator to join their busy commercial team.
This is a fantastic opportunity for someone who enjoys working with customers, building strong relationships and keeping things moving. The business is open to considering candidates with previous sea freight forwarding/import-export experience, but equally, they are happy to train and develop the right person who has the right attitude, customer service skills and commercial mindset.
Working closely with customers, suppliers, agents and internal teams, you will play a key role in ensuring customers receive an excellent level of service from enquiry through to delivery. You will need to be organised, proactive and confident communicating with a range of people, whilst maintaining a high level of accuracy.
The Role
Managing customer queries via telephone and email
Monitoring and managing a shared inbox
Processing customer bookings and accurately inputting information into internal systems
Liaising with customers, suppliers, subcontractors and overseas agents
Preparing, checking and sending customer documentation
Producing bills of lading and providing bill of lading instructions
Understanding customer requirements and ensuring these are delivered effectively
Identifying opportunities to improve the customer experience and overall service
Managing your own workload, prioritising tasks and working to deadlinesAbout You
We are looking for someone who is proactive, commercially aware and genuinely passionate about providing excellent customer service.
You may already have experience within freight forwarding, import/export, logistics or a similar commercial environment, or you may be working in a customer-focused role and looking for an opportunity to develop your career within the industry.
Skills & Knowledge:
A confident and professional communicator
Customer-focused with a genuine desire to deliver excellent service
Highly organised with excellent attention to detail
Proactive, positive and solutions-focused
Comfortable managing multiple priorities and working to deadlines
A strong team player who is also capable of working independently
Resilient and able to remain calm under pressure
Commercially minded with good negotiation and problem-solving skills
IT literate, with good knowledge of Microsoft Office, particularly Excel and Outlook
Keen to learn, develop and take on additional responsibilityDue to the volume of applications we receive, we are unfortunately unable to respond to every applicant individually. If you have not heard from us within 3 days, please assume that your application has not been successful on this occasion. We would like to thank you for your interest and wish you the very best with your job search
