The Role
The role of Sales Progressor is responsible for moving sales from reservation stage through to contract exchange and the completion and drive for this to happen in the shortest possible timescale as well as ensuring that maximum profit is achieved through the effective management of the sales team's progression whilst giving a high level of service to our customers. The Sales Progressor also provides administrative back up to the Sales Director.
Overall principle accountabilities of the role include
Ensure that communication is being maintained between company nominated solicitor's and the customer's solicitor to strive the contract exchange by the specified reservation expiry date
Liaise between the divisional office-based sales team, Sales Advisors and Lenders/Brokers/Estate Agents to ensure all stakeholders are adequately informed as to the progress of each individual sale in the sales pipeline
Responsible for investigating and resolving any problems, particularly those sales involving multiple chains
Occasionally act as an additional point of contact to our customers to guide them through the contract/completion process, providing a central point of contact so the process runs smoothly, particularly when dealing with customers who may not be familiar with the legal terminology
Ensure that our customers are given the highest levels of service at all times
Resolve any ad-hoc or minor queries that may not necessarily need to be directed to the legal team, allowing the conveyancers to focus on more complex enquiries and achieve a prompt exchange of contracts/completion
Ensure Sales Advisors provide accurate, regular updates (at least weekly) and provide support when to them when required
Provide a weekly update report to Senior Management or as requiredThe above list of accountabilities is not exclusive or exhaustive. The post holder will be required to undertake any such duties as may be reasonably expected.
Experience, Qualifications and Skills
Experience
Knowledge of the housing market and conveyancing process would be desirable
Experience of working in a sales targeted environment
Experience of building effective working relationships within a teamQualifications and Training
No formal qualifications are necessary but evidence of relevant experience and skills will be requiredSkills and Aptitude
A dynamic and proactive approach is essential
A patient and tenacious approach to all aspects of the role
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems
Positive and self-motivated
Excellent communication and interpersonal skills
Committed to diversity and inclusionThe Role and Working Conditions
A flexible approach to work including working beyond core office hours as and when required
Ability to cover other administrative tasks as required during busy periodsIn return we can offer you:
Competitive salary
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance
Purchase Holiday Scheme
