We are representing a leading automotive fleet management company seeking a highly experienced Client Relationship Director to join their team in West London. This is a strategic leadership role, offering the opportunity to significantly influence client account management and drive business growth within a dynamic environment. The successful Client Relationship Director will be responsible for maintaining and expanding key client relationships, ensuring service excellence, and leading a team dedicated to client success.
Benefits of this Client Relationship Director role:
Up to £95,000 basic salary, with a bonus structure of 20% of the basic salary performance-related
Company car benefit with flexible options including lease, rental or cash allowance
Generous holiday entitlement starting at 25 days, rising to 32 days based on service
Up to 4% pension contributions matched by the company
Access to private medical care, life assurance, income protection, and additional benefits after probation
Clear career development pathways and annual salary reviewsDuties as a Client Relationship Director:
Lead and develop the client management team to ensure high performance and customer focus
Cultivate and strengthen long-term relationships with strategic clients, prioritising client satisfaction and retention
Develop and execute strategic plans for account growth and service delivery improvements
Oversee contract mobilisation and manage existing accounts within the fleet management sector
Conduct regular reviews to identify new service opportunities, contract extensions, and improvements
Monitor management information to support informed decision-making and service enhancements
Collaborate across departments to resolve service issues and enhance overall client experience
Support business development activities, including tendering and transition managementRequirements:
Extensive experience leading client management functions within a complex B2B environment
Proven success in managing senior and executive-level relationships
Strong commercial acumen with excellent negotiation skills and stakeholder engagement
Demonstrable track record of contract retention, renewals, and contributing to business growth
Leadership experience, including coaching, mentoring, and performance management
Analytical mindset with the ability to interpret data, identify trends, and implement improvements
Resilience under pressure to handle complex priorities confidently
Proficient in Microsoft Office and familiar with client management systems and reporting toolsIf you are eager to take on a challenging and rewarding role as a Client Relationship Director, we invite you to find out more today.
Contact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering West London, today to discover more about this fantastic Client Relationship Director opportunity.
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