Customer Service Advisor, Romsey
12-week temporary contract, with the potential for a permanent position
An excellent opportunity has arisen for a Customer Service Advisor to join a well-established and growing business based in Romsey.
As a Customer Service Advisor, you will be responsible for providing exceptional customer service at all times and administrative support within the department.
Main duties of the Customer Service Advisor
• Process customer orders/hires, produce quotes and update status’ of jobs/orders efficiently and accurately.
• Monitor order/job status to ensure timely delivery, addressing delays with other departments.
• Liaise with the commercial team about delays/customer dissatisfaction to manage customer communication effectively.
• Ensure orders/jobs are processed according to price agreements and communicate any variances to the commercial team and CS managers.
• Manage after-sales service queries, such as customer returns, credit requests, and feedback whilst completing all relevant documentation.
• Provide face-to-face customer service through occasional site visits
Key competencies of the Customer Service Advisor
• Previous customer service and administrative experience
• Experience of client interaction via telephone, email, and hard copy documentation
• Excellent attention to detail and accuracy
• Ability to manage time and workload effectively to meet deadlines
• IT literate with sound knowledge of Microsoft Office suite
• Approachable, committed, pro-active and efficient individual.
The Customer Service Advisor role offers an exciting opportunity to join the company on a 12-week temporary contract, with the potential for a permanent position.
If you are a confident and highly motivated individual looking to work in an enjoyable and ethical business environment, please APPLY NOW
