Customer Support Agent - Bournemouth - Up to £33,000 per annum
As a Customer Support Agent, you’ll be the trusted voice clients turn to when they need clear, reliable answers.
Every query gets your full attention, and every solution helps build a lasting relationship.
As a Customer Support Agent, you will benefit from:
Structured training on specialist software, so you can grow real expertise
A friendly, supportive team where people genuinely help each other
Clear expectations and consistent processes
Ongoing development and opportunities to progress
The chance to shape service improvements and share your ideas
As a Customer Support Agent, your responsibilities will include:
Managing inbound telephone and email queries, prioritising each one carefully
Recording and tracking all queries accurately in the ticketing system
Keeping customers updated on progress until every query is resolved
Diagnosing and resolving technical and non-technical issues
Working closely with colleagues and implementation consultants to find the right solution
Contributing to help guides and the knowledge base for end users
As a Customer Support Agent, your experience will include:
Experience in a customer support environment
Experience supporting finance software
Excellent verbal and written communication skills
An organised, methodical and conscientious approach
Strong interpersonal skills and a team-focused attitude
Confident use of MS Office, including Excel
If you’re looking for a Customer Support Agent role where you can build lasting client relationships and become a real expert in your field, this could be the next step for you. Apply today with an up-to-date CV or call Nina at Rubicon for more information.
While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made
