1st / 2nd Line Support Analyst
We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues.
Key Responsibilities
Provide 1st and 2nd line IT support to end users
Troubleshoot hardware, software and connectivity issues
Manage user accounts, passwords and permissions
Set up laptops, desktops and mobile devices
Log and manage incidents through the ticketing system
Escalate more complex issues where requiredTechnologies
Windows 10 / 11
Microsoft 365
Active Directory
Entra ID / Azure AD
Microsoft Intune
Microsoft Teams and Outlook
Basic networking, VPN and connectivity
Laptop and desktop hardwareRequirements
1 year experience in a 1st Line, Service Desk or Desktop Support role
Good understanding of the Microsoft technology stack
Basic Active Directory and user administration experience
Confident troubleshooting Windows and Microsoft 365 issues
Good communication and customer service skills
Keen to develop into a stronger 2nd Line Support positionLogistics
Monday - Friday (40 hours a week)
London, Mayfair
OnsiteBenefits
Salary £28,000 - £35,000 depending on experience
Health and wealth benefits
Private company pension
Social events
Volunteering and community engagement opportunities
To find out more about Huxley, please visit
Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC(phone number removed) England and Wales
