Customer Service Administrator
Salary: £28,000 per annum
Hours: 40 hours per week
Location: Poole
Our client is looking for a Customer Service Administrator to join their team and provide a high level of service to customers while supporting the wider business with day-to-day administration. This is a varied role suited to someone who is organised, confident communicating with customers and able to manage multiple tasks in a busy office environment.
Duties
Handle incoming customer enquiries by telephone and email
Make outbound calls to customers where required
Respond to customer queries and resolve issues efficiently
Manage and escalate complaints when necessary
Maintain accurate customer information and update internal systems
Process customer requests, quotations and orders
Support engineers with diary planning, appointments and customer communication
Liaise with different departments to ensure customer requirements are met
Provide general administrative support to the customer service team
Ensure all customer interactions and information are recorded accurately
Assist with additional tasks and projects to support the wider business
To apply, or for more information please contact Shannon on (phone number removed) or send an updated cv to (url removed)
