Service Co-ordinator
As Service Co-ordinator you will coordinate customer enquiries, engineer schedules, and parts to ensure the smooth delivery of service, maintenance, and commissioning of our equipment.
The Job
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Manage day-to-day service enquiries, ensuring timely and accurate responses
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Deliver a professional and efficient service to customers, maintaining strong attention to detail
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Act as a key contact for customers and service contracts
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Prepare quotations, sales orders, service contracts, and invoices
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Plan and coordinate service engineer schedules, ensuring correct parts, tools, and equipment are available
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Identify and organise spare parts (e.g. filters, fans, electrical components) using internal systems
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Liaise with Production, Stores, Purchasing, and other departments to ensure smooth service delivery
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Raise and manage purchase orders for subcontractors and suppliers
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Arrange packaging and courier dispatch for parts and equipment
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Follow up with customers after installations/commissioning to promote service offerings
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Gather feedback from customers and engineers and report key actions
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Maintain accurate records within the Clik Service Management System
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Support the Service Delivery Manager with general coordination and admin tasks
About you
Essential:
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Strong organisation and coordination skills
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Excellent communication and customer focus
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High attention to detail and accuracy
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Ability to manage multiple priorities
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Good working knowledge of Microsoft Office
Desirable:
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Experience in engineering, manufacturing, or service environments
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Familiarity with service/ERP systems (e.g. Clik)
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Ability to interpret parts lists or technical information
If interested to find out more please reach out to James @ TRF
