Customer Service Advisor
Manchester City Centre (Hybrid Working Available Following Probation)
£25,000 + Bonus | Full Time | Permanent
Time Recruitment Solutions is proud to be the preferred recruitment partner for a well-established and highly respected claimant law firm with over 40 years of success within the legal sector.
Due to continued growth, we are recruiting for a Customer Service Advisor to join their Manchester office. This is an excellent opportunity for a law graduate, aspiring legal professional, or someone with previous legal administration/customer service experience looking to build a long-term career within the legal industry.
Working within a specialist housing litigation team, you will play a vital role in supporting clients throughout their legal journey, ensuring exceptional client care and helping progress cases following settlement agreements.
What's on Offer?
Salary of £25,000 per annum
Bonus scheme
Hybrid working available following successful completion of probation
Flexible start and finish times
Annual salary reviews
25 days holiday plus bank holidays
Additional day off for your birthday
Employer pension contribution of 6%
Ongoing training and career development
Company sick pay scheme
Death in Service benefit (4x salary)
Subsidised gym membership
Employee Assistance Programme
Modern city centre office location
Casual dress environment
The Role
This position combines client care, case administration, and legal support responsibilities. You will act as a key point of contact for clients, ensuring agreed repair works have been completed following the resolution of housing disrepair claims.
The role involves regular communication with clients, including vulnerable individuals, requiring a professional, empathetic, and detail-oriented approach.
Key Responsibilities
Contact clients to review and verify completion of agreed repair works
Arrange post-completion property inspections
Gather information and prepare witness statement documentation where required
Open and manage files using the case management system
Liaise with internal legal teams to ensure cases progress effectively
Maintain accurate records and update client information
Deliver outstanding levels of client service throughout the process
About You
We are particularly interested in speaking with candidates who are looking to establish a long-term career within the legal sector.
Essential Skills
Excellent communication and interpersonal skills
Strong attention to detail
Confident telephone manner
Strong organisational and administrative abilities
IT literacy and good knowledge of Microsoft Office
Ability to manage workloads effectively
Positive and professional attitude
Team-oriented approach
Desirable Experience
Law degree (LLB) or equivalent legal qualification
Previous experience within a law firm, legal services environment, or legal administration role
Experience using a case management system such as Proclaim
Customer service or client-facing experience
Why Apply?
This is an ideal opportunity for a law graduate or legal professional seeking their next step within a supportive and growing legal practice. You'll gain exposure to litigation matters, develop valuable client management skills, and benefit from genuine career progression opportunities within an established legal environment
