A major UK & International freight forwarder is looking to add an Ocean import Operator to their expanding team. The role is to ensure full and satisfactory customer service. Ensure professional and courteous manner to clients at all times. Complete Customs procedures with total accuracy. Handle all delivery booking formalities. Generate accurate invoice to client for all shipment related charges.
ROLE: Ocean Import, nice to have air or road
LOCATION: Southall
BASIC SALARY: £35k to £38k
HOURS: Monday to Friday, 8 hours between 8am and 5:30pm
BENEFITS: Life Assurance, Bonus, Pension
ROLE:
Arrange cargo pre-shipment with office origin partner office
Ensure all relevant notes & eDocs are shown in the job in Cargowise
•Ensure that credit control procedures are adhered to
•Ensure all jobs are loaded correctly
•Ensure Bills of Lading are endorsed correctly and update receipt in Cargowise
•Utilise shipment filters and check reports to ensure you are being as pro-active as possible
•Ensure daily ETA checks are completed
•Raise non conformances for all non conforming issues
•Ensure clients are chased for documentation
•Ensure invoice is raised to the client at the correct time
•Update action lists for all customers daily if applicable
•Identify procedural inadequacies & offer suggestions for improvements
•Ensure all CFSP deadlines are met, both internal & those defined by Customs
•Ensure accurate use of Customs tariff within the team to both increase efficiency & Customer service levels
•Ensure all Customs entries are pre-lodged on time
•Ensure entries are checked in detail following check sheets
EXPERIENCE REQUIRED:
Ocean freight is essential for this role, with some air freight. The ideal candidate must possess Ocean freight import and any Air or road freight experience is a bonus, but not essential. The role is to process and check all ocean and some air freight forwarding & all documentation. Ideally experience of Cargowise, Bills of Lading and adequate knowledge of CNS, Destin8, CDS, ASM&/ or Ricardo
