ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZD
Pay and Shift Info:
· £13.45 per hour
· Weekly Pay
· Monday - Friday Days
Responsibilities:
· Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.
· Process urgent requests where these would be missed systemically.
· Identify any duplicate requests or emails and take relevant action
· Identify and escalate any customer complaints to Team Leader
· Proactively contact internal customers to reduce delays with order processing
· Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.
· Ensure the operation key performance indicators (KPI's) are recorded promptly.
· Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.
· Maintain and report on the team's standard operation procedures (SOP's) and training matrix ensuring all data is up to date.
· Develop good working relationships with internal stakeholders to ensure good two way communication
· Maintain all Digitising daily and monthly reports
Knowledge & Experience:
· Good communication skills (verbal and written) and problem solving skills
· Good telephone manner
· Good verbal and written English
· Proficient with MS word, excel and outlook
· Wilcom embroidery software training will be provided
· Attention to detail
Location: Preston PR2 9ZD
ctrg limited is acting as an employment business in relation to this vacancy
