Your new company
A well-established and growing manufacturing organisation is seeking a proactive and organised Spares & Service Administrator to join its busy customer support team. This is an excellent opportunity for an experienced administrator with strong customer service skills who enjoys working in a fast-paced environment and managing multiple priorities. This role is pivotal in ensuring customer orders, service requests and administrative processes are handled efficiently and accurately, while maintaining excellent levels of customer service.
Your new role
As Spares & Service Administrator, you will be responsible for supporting customers, suppliers and internal teams to ensure the smooth processing of orders and service requests.Key responsibilities will include:
Answering incoming telephone calls and responding to customer enquiries
Managing telephone and email correspondence
Preparing and issuing customer quotations
Processing customer orders accurately using internal systems
Monitoring and progressing orders through to completion
Logging service requests and coordinating support activities
Maintaining accurate electronic and manual records
Raising and sending purchase orders to suppliers
Liaising with customers, suppliers and internal departments
Providing general administrative support as required
Ensuring company procedures and standards are adhered to at all timesWhat you'll need to succeed
To be successful in this role, you will have:
Previous administration and customer service experience
Strong communication skills, both written and verbal
Excellent attention to detail and accuracy
A customer-focused approach
Good organisational and time-management skills
The ability to prioritise and manage your own workload
A flexible and proactive attitude
Confidence working within a busy office environmentWhat you'll get in return
Salary of £26,000 per annum
Immediate start available
Free on-site parking
Full-time permanent opportunity
Career development and progression opportunities
Company benefits package
25 days annual leave plus bank holidays
Monday to Thursday, 9:00am-5:00pm and Friday, 9:00am-4:00pmWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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