A busy and growing customer contact centre in the East Midlands is looking for an IT & Business Support Assistant to help keep both technology and administration processes running smoothly.
This is a varied role that combines technology support with business administration, making it ideal for someone who enjoys helping people, staying organised, and solving practical problems.
What You'll Be Doing
Supporting Technology
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Setting up user accounts and passwords.
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Assisting colleagues with basic IT queries.
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Helping troubleshoot laptops, headsets, and office equipment.
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Supporting Microsoft 365 applications.
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Logging and tracking technical issues.
Supporting Operations
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Updating internal databases and records.
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Producing reports and spreadsheets.
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Processing documentation and customer information.
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Assisting with onboarding and staff administration tasks.
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Supporting managers with day-to-day operational activities.
Working with People
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Communicating with employees across different departments.
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Providing excellent internal customer service.
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Helping colleagues utilise systems and software effectively.
Why Join?
This position provides a blend of:
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IT Support
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Office Administration
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Customer Service
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Business Operations
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Digital Systems
You'll gain exposure to multiple business functions, making it an excellent foundation for a long-term career.
We'd Love to Hear From You If You...
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Enjoy helping people.
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Have strong organisational skills.
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Are comfortable using computers and digital systems.
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Want a varied role rather than doing the same task every day.
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Are looking to develop professional skills in a supportive environment.
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Have a positive attitude and willingness to learn
