Good Afternoon,
I am currently representing Tower Hamlets Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a ASB Liaison Officer this role will be based at: E1 1BJ
The right candidate will:
-
Acting as the first point of contact for residents reporting anti-social behaviour.
-
Responding professionally to telephone calls, emails and enquiries from residents, stakeholders and partner agencies.
-
Providing support, advice and updates to victims of ASB.
-
Logging and allocating ASB cases using Civica APP, COMINO and other case management systems.
-
Maintaining accurate and up-to-date case records in line with data protection requirements.
-
Supporting ASB Officers with victim contact, interviews, follow-up enquiries and case administration.
-
Processing referrals to internal and external support agencies.
-
Preparing correspondence, reports, flyers and intelligence submissions.
We require the following:
-
Has experience working in a customer-focused environment.
-
ASB experience
-
Possesses excellent communication and interpersonal skills.
-
Can confidently deal with residents who may be vulnerable, distressed or experiencing difficult circumstances.
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you
