Customer Liaison Officer
Location: Wirral
Contract: Full-Time | Temporary – 3 Months with Potential for Further Work
Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm
About Our Client
Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments.
Due to continued growth, our client is seeking an experienced Customer Liaison Officer to join their team in Wirral on an initial 3-month temporary contract, with potential for further work.
Overview of the Role
As a Customer Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed.
You will work closely with site teams, clients, subcontractors, and local stakeholders to help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction.
Key Responsibilities
Provide consultation and support to residents before, during, and after works are completed.
Build positive relationships with residents throughout the project.
Identify vulnerable residents and any additional support requirements.
Respond professionally to resident enquiries, concerns, and complaints.
Manage the resident engagement process in line with project requirements.
Develop strong working relationships with residents, clients, subcontractors, site teams, and customer care teams.
Organise and attend resident consultation events, information sessions, and one-to-one meetings.
Carry out resident inductions, including explaining the programme of works and recording property information and photographs where required.
Complete resident profiling to support effective project planning and communication.
Coordinate access arrangements and schedule appointments with residents.
Prepare and distribute resident communication packs.
Support social value initiatives and community engagement activities.
Skills & Experience
Essential
Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.
Full UK Driving Licence.
GCSEs (or equivalent), including English and Maths.
Excellent organisational skills and the ability to manage a varied workload.
Strong customer service and communication skills.
Good understanding of construction site health and safety.
Ability to build positive relationships with residents and stakeholders at all levels.
Desirable
Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.
Knowledge of retrofit or decarbonisation projects.
Experience supporting community engagement or social value initiatives.
What's on Offer
Competitive salary with car allowance.
Initial 3-month temporary contract.
Potential for further work following the initial contract.
Ongoing training and development opportunities.
Opportunity to work on a large-scale retrofit and refurbishment programme.
Supportive working environment.
Potential for further career opportunities within a growing organisation.
Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates
