As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.
We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.
Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.
More about your role
We are looking for a proactive and organised Supported Housing Administrator to join our Supported Housing Team on a part-time basis. This role supports the delivery of high-quality services to customers who may have complex support needs, ensuring the smooth running of administrative, housing management and business support functions across the service.
Working closely with colleagues, customers and external agencies, you'll provide reception and call handling support, manage correspondence and records, maintain housing management systems and databases, and produce performance and monitoring reports. You'll also support key housing management activities including tenancy sign-ups, void monitoring, tenancy administration, health and safety checks, and document management.
You'll take ownership of arranging meetings, preparing agendas, recording accurate minutes, processing invoices and purchase orders, ordering equipment and supporting wider team projects. A key part of the role will be helping to deliver an excellent customer experience while promoting Places for People services within the local community.
This is a part-time position working 33 hours per week on the following rota:
- Wednesday: 12:00pm to 8:30pm
- Thursday: 4:30pm to 8:30pm
- Friday: 12:00pm to 8:30pm
- Saturday: 8:00am to 8:30pm
Due to the nature of the role, you must have access to your own vehicle and be able to travel between local services as required.
Essential criteria
- Previous experience in an administrative, housing, customer service or business support role
- Experience maintaining databases, records management systems and producing reports
- Strong IT skills, including Microsoft Office applications and data entry systems
- Full UK driving licence and access to your own vehicle
More about you
You're an organised and customer-focused administrator who can manage multiple priorities in a fast-paced environment. You'll be confident working independently while also building strong working relationships with colleagues, customers, partner agencies and external stakeholders.
You will have excellent attention to detail and be comfortable maintaining accurate records, processing documentation and supporting housing management activities. Strong administration and IT skills are essential, alongside a good understanding of financial processes. You'll be someone who takes ownership of your work, remains calm under pressure and is committed to providing excellent service to both customers and colleagues.
What you'll get
We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.
You'll receive:
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
