As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.
We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.
Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.
More about your role
As Assistant Service Manager, you'll support the Service Manager in the day-to-day management of our Supported Housing services, ensuring services are delivered in line with contractual, legal and organisational requirements. You'll lead and support front-line teams to provide high-quality, customer-focused services that maximise positive outcomes for customers with complex and enduring support needs.
You'll be responsible for ensuring effective support planning, risk assessment and safeguarding practices are in place and accurately recorded. Working closely with your team, you'll drive performance against agreed targets, budgets and service objectives while maintaining high standards of housing management, health and safety compliance and customer engagement. You'll build strong relationships with commissioners and partner agencies, identify and implement best practice and support service growth opportunities through operational input into tenders and service development.
Essential Criteria
- Experience managing or supervising teams within a Supported Housing environment.
- Demonstrable experience supporting customers with complex and enduring support needs, including safeguarding responsibilities.
- Knowledge of tenancy management, support planning and relevant regulatory and statutory requirements.
- Experience monitoring service performance, KPIs and budgets to achieve operational targets.
- Proven ability to build and maintain effective relationships with commissioners, stakeholders and partner agencies.
More about you
You're an experienced housing or support professional with a strong understanding of Supported Housing services and the challenges faced by vulnerable customers. You have a proven track record of leading and developing teams, driving performance and maintaining high standards of service delivery.
You'll be confident managing safeguarding concerns, risk assessments and housing management responsibilities while remaining resilient and solution-focused in challenging situations. A collaborative approach, strong stakeholder management skills and a commitment to continuous improvement will help you succeed in this role.
What you'll get
We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.
You'll receive:
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
