Are you passionate about delivering excellent customer service and working in a supportive team environment? Do you have proven experience in a commercial customer service administration capacity?
This is a great opportunity to join a renowned company during a busy seasonal period. You will play a key role in supporting customers, responding to queries and tickets, handling payments, answering the telephone, and ensuring their experience is seamless and positive.
Please note, this is a full-time, temporary position paid on a weekly PAYE basis and will require an immediate start; lengthy notice periods cannot be accommodated.
Temporary Customer Service Administrator Responsibilities
This position will involve, but will not be limited to:
Monitoring customer orders across multiple systems to ensure timely fulfilment.
Responding promptly and helpfully to customer tickets via Salesforce, email, and phone.
Processing consumer warranties accurately and efficiently.
Collaborating with Ecommerce, Finance, Warehousing and Logistics teams to resolve customer issues.
Maintaining detailed, clear records of customer interactions.
Achieving and maintaining KPIs related to response times and resolution quality.
Assisting with other administrative tasks as required to support the team.
Temporary Customer Service Administrator Rewards
37.5 hours per week, generally 9am to 5pm, with an unpaid lunch break.
Gain experience with a well-respected, international brand.
Opportunity to work in a tranquil, rural office setting with ample parking and proximity to local bus services.
The office environment is welcoming and dog-friendly.
The Company
Our client is a prominent brand with a great reputation.
Temporary Customer Service Administrator Experience Essentials
Proven ability to deliver high-quality customer service, particularly under pressure - demonstrated by experience in a similar position.
Strong verbal and written communication skills in English.
Excellent organisational and prioritisation skills.
Confident user of MS Office, with experience of Salesforce and SAP.
IT-savvy, with the ability to adapt quickly to new systems.
Calm, Meticulous, and helpful approach to record-keeping and problem-solving.
Positive team attitude and proactive mindset.
Experience in high-volume, quality-led, environments.
Location
Based in a rural area with good parking facilities.
Action
If you would like to explore this excellent opportunity, then please apply online today.
Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn
