Operational Works Scheduler
Connect2Swindon are recruiting an Operational Works Scheduler, to support Swindon Council on a temporary contract until February 2027.
Job Role
To manage the day-to-day planning across all operations by ensuring jobs are adequately allocated, attended, re-booked, or forwarded as necessary.
To monitor scheduling systems ensuring appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors.
To work within a multi-skilled approach using appropriate IT systems to best match the needs of different operational services.
Act as the first point of contact for Operational teams by answering phone calls via the dedicated scheduling line and supporting customer service calls when required.
Plan work for pre - and post-inspections, reactive and scheduled repairs, and deliveries across all operational services, prioritising emergency jobs as necessary, potentially managing up to 30 operatives.
Ensure all work orders are scheduled upon agreed service level agreements (SLAs) and completed within target timescales to meet key performance indicators (KPIs).
Contact customers to keep them informed of any changes to agreed appointments.Key Accountability's
Update and maintain operative diaries with availability, including sickness, holidays, and training, using Dynamic Resource Scheduler (or equivalent).
Action Dynamic Scheduler lists daily, ensuring further works, missed appointments, materials requirements, and trades bookings are handled within KPI timescales.
Operate in accordance with statutory guidance to meet operational servicing targets.
Maintain acceptable levels of work-in-progress and backlog.
Identify staffing or operational concerns and communicate promptly with the Operational Manager.
Contact tenants as necessary to inform them of appointment changes.
Maintain a positive attitude on calls without offering technical advice; refer technical matters to the Operations Manager.
Demonstrate excellent telephone skills, including the ability to deal with irate or challenging customers calmly and professionally.
Utilise strong problem-solving skills to resolve issues before escalation to the Operations Manager.
Handle sensitive information with discretion.
Employ effective negotiation skills across public, operational managers, and contractors.Supplementary Accountability's
Undertake any other duties consistent with the post's grading and specialist qualifications.
Adhere to Health & Safety requirements as outlined in the Health & Safety at Work Act 1974 and Management of Health & Safety at Work Regulations 1999.
Cooperate with the Council to ensure compliance with statutory health and safety duties.
Work according to training/instructions, use PPE properly, and report any hazards or risks.
Fulfil responsibilities outlined in the Directorate Health and Safety Policy.Knowledge & Experience
Proficient with Word, Excel, Outlook.
Experienced with Dynamic Resource Scheduler or equivalent scheduling software.
Familiarity with databases and data management.Qualifications
Educated to GCSE Level in English and Maths, Grade A to C or equivalent.
Decision Making
Ability to make effective decisions quickly, demonstrating initiative in problem resolution.
Achievements through both teamwork and individual effort.Creativity and Innovation
Resourceful in delivering service efficiently.
Demonstrates innovation through teamwork and individual contributions.Additional Responsibilities
Collaborate closely with teams to finalise schedules.
Monitor progress against project milestones.
Proactively manage scheduling conflicts and communicate changes swiftly.
Generate reports and visualise operational health using software tools.
Engage in continuous learning to improve planning methodologies and adopt emerging technologies.We encourage applicants from all backgrounds to apply. Join us in building a workplace that empowers every individual to succeed.
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy
