Role: Customer Care Coordinator (part-time)
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Working arrangements: Monday or Tuesday (flexible) and Thursday and Friday (fixed)
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About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
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Office location: Chippenham, Wiltshire
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Department: Customer Care
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Reporting to: Customer Care Manager
Customer Care Coordinator – About us:
We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
Customer Care Coordinator – About the role:
To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.
Customer Care Coordinator – About the role:
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Opportunity to work for an innovation and multiple award-winning regional house builder
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A friendly and relaxed work environment
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A growing regional house builder offering job security and career progression
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To work for a quality led and customer focussed house builder
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Vibrant office culture and working environment
Customer Care Coordinator – Key points:
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Handle incoming Customer calls
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Logging and allocation of reported defects on in house software
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Progress valid defects with staff and the supply chain
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Work within agreed SLAs, which vary from contract to contract
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Develop working relationship with key contacts at Housing Associations and Subcontractors
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Positive communication with Customers via email and telephone
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Handle complaints in a sensitive and consistent manner
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Work within Industry guidelines, compliance and standard industry practice
Customer Care Coordinator – About you:
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Exceptional customer service skills A natural problem solver, with an agile and pragmatic approach to resolving issues
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Proven customer experience with specific focus on resolution management
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Previous construction industry/sector knowledge is desirable
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Excellent written skills
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Ability to manage complex situations calmly and effectively
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Ability to work independently and deliver results to meet deadlines
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Adaptability
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Ability to work as part of a team and assist in other elements where needed
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Ability to work independently, managing priorities to deliver results to according to deadlines
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Strong organisation and time management skills
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Able to exercise discretion and professional judgement when handling confidential and sensitive information
Customer Care Coordinator – What about the benefits package?
Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits
