Travel Retention Executive

CV-Library • Redditch, Worcestershire • 1h ago

Ready to take your first step into the travel industry?

If you have experience in outbound sales, telesales, customer retention or another customer-facing role, this could be the perfect opportunity to turn your existing skills into a career in travel.

Our client is an established travel specialist who are building a brand-new team, offering the chance to join an ambitious business at an exciting stage of its growth.

This is more than just another sales or customer service role. You’ll have the opportunity to develop valuable experience across customer engagement, sales and travel, while building your knowledge and career within an established organisation with excellent industry benefits.

As a Travel Retention Executive, you’ll be responsible for reconnecting with existing and inactive customers, understanding their travel needs and creating opportunities for future bookings. You don’t need previous travel experience to succeed in this role. We’re looking for people who are confident, motivated and genuinely enjoy speaking with customers.

If you’re ready to take the skills you already have and use them to open the door to a career in travel, we’d love to hear from you!

What’s on offer?

Competitive salary plus commission
Monday–Friday working hours, on a rota basis between 9am and 9pm
Excellent travel industry benefits
Full travel industry training and career development opportunities
The opportunity to build a career within the travel industry

Role of Travel Retention Executive:

Proactively contacting existing and inactive customers via outbound calls and email campaigns.
Re-engaging customers by discussing destinations, holiday ideas and relevant travel offers.
Building strong relationships and understanding customers’ travel preferences, budgets and future holiday plans.
Identifying opportunities to turn customer conversations into future bookings.
Understanding why customers may have booked elsewhere and capturing valuable feedback to help improve the customer experience.
Maintaining accurate customer records and activity using the CRM system.
Delivering a professional, friendly and personalised customer experience.
Working towards and achieving individual KPIs and performance targets.
Supporting colleagues and contributing to wider team and business objectives.

Skills required for the role:

Experience in outbound sales, telesales, customer retention or another customer-facing role.
Excellent communication and relationship-building skills.
Confidence speaking to customers over the phone and the ability to build rapport quickly.
A positive approach to handling objections and finding solutions.
Motivation to achieve targets and deliver results.
Enthusiasm, confidence and a genuine interest in working with customers.
A willingness to learn, develop and build a career within the travel industry.