Resident Liaison Officer (RLO)
Location: Hackney
Salary: Up to £32,000 + Package
Job Type: Permanent
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a well-established contractor who are looking to recruit an experienced Resident Liaison Officer (RLO) to join their team in Hackney, working on a programme of kitchen and bathroom refurbishments within occupied social housing properties.
The Role
As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring residents are kept informed and supported throughout the works programme.
Key Responsibilities
Building and maintaining positive relationships with residents throughout the refurbishment programme.
Carrying out pre-start visits, resident consultations and pre-condition surveys.
Keeping residents informed of planned kitchen and bathroom works, timescales and programme changes.
Coordinating access arrangements with residents, contractors and site teams.
Managing resident queries, concerns and complaints in a professional and customer-focused manner.
Carrying out regular resident and site visits throughout the works.
Liaising closely with site teams and contractors to ensure works progress smoothly and disruption is minimised.
Supporting vulnerable residents and ensuring individual needs are communicated to the project team.
Conducting resident satisfaction surveys and maintaining accurate records.
Attending resident meetings and providing updates on the progress of works.
Supporting the successful delivery of kitchen and bathroom refurbishment works within occupied properties.
What We're Looking For
Previous experience as a Resident Liaison Officer within Social Housing, Planned Maintenance or Construction.
Experience working on kitchen and bathroom refurbishment programmes.
Excellent communication and customer service skills.
Experience dealing with resident queries and complaints.
Strong organisational and administration skills.
A proactive, approachable and professional attitude.
Ability to build strong relationships with residents, contractors and clients.
Full UK Driving Licence is desirable.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
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