Ocean Freight Operator – Import / Export
Freight Forwarding | Solihull
£29,000 – £35,000 DOE
We are currently working with an established freight forwarding business in Solihull looking to expand their Ocean Freight operations team.
This is a hands-on operational role managing Ocean Import and/or Export shipments from start to finish, with a strong focus on customer service, accurate documentation and building strong relationships with key accounts.
The business handles predominantly Ocean Freight across a range of global trade lanes, including the Far East, South America, Europe, Indian Subcontinent and Middle East.
The role will involve:
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Managing Ocean Import and/or Export shipments from start to finish
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Preparing and processing shipping documentation
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Coordinating shipments and monitoring progress throughout
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Liaising with customers, overseas agents, carriers and other service providers
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Keeping customers informed with regular shipment updates
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Working closely with key accounts and understanding their individual requirements
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Handling invoicing and general operational administration
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Working closely with the wider operations team to ensure shipments run smoothly
What they're looking for:
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Previous experience within Ocean Freight Forwarding
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Strong Ocean Import and/or Export operational experience
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Good knowledge of shipping terminology and documentation
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Experience managing shipments through the operational lifecycle
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Strong customer service and communication skills
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Good attention to detail, organisation and time management
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Self-motivated and comfortable managing multiple priorities
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Modaltrans experience would be advantageous, but isn't essential
Additional information:
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Salary: £29,000 – £35,000 depending on experience
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Location: Solihull
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Monday–Friday, 8:45am–5:15pm, with a one-hour lunch
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Office-based
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Free on-site parking
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20 days holiday + bank holidays
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Holiday allowance increases to 24 days + bank holidays after 12 months
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Increases again to 25 days + bank holidays after 24 months
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Customs clearance is handled separately, so hands-on customs clearance experience isn't required
This is a great opportunity for an experienced Ocean Freight professional looking to take ownership of Import and/or Export operations within a growing freight forwarding business
