Warehouse Manager - Ocado Logistics Customer Fulfilment Centre - Bicester
Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners. We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country. We ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a career that will ensure no two days are ever the same
About the role
We wouldn't be able to positively impact the way the world shops without our passionate team members. Both behind the scenes within the warehouses and across the front end of the customer experience, we now have an opportunity for an Area Manager to join the team.
As an Area Manager at the Bicester Customer Fulfilment Centre, you will be crucial in leading, motivating, and supporting your operational team to maintain exceptional health and safety standards, drive people engagement, and ensure the delivery of key performance indicators (KPIs) in a dynamic, 24/7 environment. This role exists to foster a culture of operational excellence, continuous improvement, and outstanding employee experience within your business unit.
This position involves a 4-on, 4-off pattern of 12-hour shifts, with both day and night roles available. (Note: Exact shift patterns and start times will be confirmed during the recruitment process.)
You will be:
- Using your management skills to lead and motivate teams in a time-sensitive operational environment, focusing on safety, welfare, and conduct.
- Applying your Health & Safety knowledge to ensure exceptional standards, promoting a positive safety culture, and completing detailed adverse event investigations.
- Utilising your people management experience to maintain an exceptional employee experience, drive training/coaching, and address key people KPIs like labour turnover and absence %.
- Using your operational focus to contribute to performance improvement, maintain excellent housekeeping, and ensure adherence to food safety mechanisms.
- Leveraging your communication and numeracy skills to manage daily operations, deliver pre-shift briefings, and report on specific area KPI metrics
You will also be expected to
- Undertake tiered management/personal shopper tasks if needed.
- Stand/walk for extended periods.
- Lift objects weighing up to 30kg (periodically from shoulder height).
- Wear protective equipment.
- Train to use Mechanical Handling Equipment.
- Work in environments ranging from 30°C to -30°C.
- Support other sites from time to time.
- Work shifts, including weekends, in an operational 24/7 environment
About You
The ideal Area Manager candidate must possess the following non-negotiables:
- Previous management experience in a warehouse or logistics environment.
- Experience and knowledge of best practice Health & Safety ways of working.
- Strong verbal and written communication and numeracy skills, used to working with and interpreting large volumes of data.
- Strong performance management knowledge and practical experience of conducting disciplinary & grievance investigations.
- Working knowledge of computerised warehouse management systems and core operating reporting tools.
Desirable (in addition to minimum): - Food Safety compliance knowledge.
- Experience of working in a 24/7 productivity-conscious operation.
- Mechanical Handling Equipment - Current qualifications / previous experience.
- Previous experience in a continuous improvement environment & demonstrable problem-solving skills.
- IOSH accreditation.
What you can expect to receive in return -
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Share Schemes: Join exciting share plans to participate in our success.
- Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.
We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.
