Helpdesk Administrator – Facilities Management
Location: Loanhead, Edinburgh
Salary: Up to £30,000 DOE
Job Type: Permanent, Full-Time
Working Pattern: Office Based
We are currently recruiting for an experienced Helpdesk Administrator to join a leading Facilities Management provider based at their office in Loanhead, Edinburgh.
This is a busy and varied role supporting the delivery of maintenance services across a portfolio of client contracts. You will act as a key point of contact between clients, engineers and the wider operations team, ensuring planned and reactive works are coordinated efficiently from initial call through to completion.
The Role
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Managing incoming calls, emails and maintenance requests
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Logging reactive jobs accurately onto the CAFM system
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Coordinating and allocating jobs to mobile engineers
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Scheduling planned and reactive maintenance works
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Monitoring jobs from initial request through to completion
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Liaising with engineers regarding workloads, job progress and updates
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Keeping clients informed and providing excellent customer service
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Updating the CAFM system with accurate job information
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Monitoring SLAs and ensuring jobs are completed within agreed timescales
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Raising and processing relevant job paperwork
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Supporting the wider contracts and operations teams with general administration
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Handling queries and escalating urgent issues where required
What We’re Looking For
Ideally, you will have previous experience within a Facilities Management, maintenance, engineering or property services helpdesk environment.
You should be:
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Confident coordinating engineers and maintenance works
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Comfortable working within a fast-paced helpdesk environment
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Experienced using CAFM systems or similar job management software
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Highly organised with strong attention to detail
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Confident communicating with clients and engineers
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Comfortable managing multiple jobs and priorities at once
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Competent with Microsoft Office, including Outlook and Excel
Package
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Salary up to £30,000 DOE
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Permanent, full-time position
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Monday–Friday
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Office based in Loanhead, Edinburgh
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Opportunity to join an established Facilities Management provider
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Supportive and busy team environment
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Long-term career opportunity
For more information or a confidential chat, contact Rebecca