The role will require the post-holder to work sometimes with colleagues and sometimes independently, to prepare suitable NetSuite demonstration accounts to illustrate how prospect requirements can be met
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Meet prospects sometimes on sites and sometimes remotely
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Demonstrate how the NetSuite system could satisfy prospect requirements
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Assess which NetSuite modules and estimate Professional Services effort required to satisfy prospect requirements
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Conduct workshop(s) to identify customer's required business management processes, drawing out pain-points with existing system(s) and improvement opportunities
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Document NetSuite system implementation proposals as Business Requirements Documents
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Propose, communicate and agree project plans with colleagues and customers and other key stakeholders for system implementations
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Implement, including arranging client site meetings, conducting and contributing to meetings, agreeing roles, responsibilities and priorities, scheduling work, configuring NetSuite software applications to meet specifications in a BRD, managing Change Orders, transferring data, training, commissioning and ensuring satisfactory user acceptance testing leading to project sign-off
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Provide support to system users via telephone, email, remote screen-sharing and at customer sites
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Prepare training and help manuals.
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Prepare support material
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Maintain good working relationships with customers through the customer lifecycle.
(Essential)
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Sufficient knowledge of standard accounting practices
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Minimum 4 years' experience operating in a business environment, of which
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Minimum 3 years' experience using business management software, of which
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Minimum 2 years' experience using NetSuite business management software, of which
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Minimum 1 years' experience enhancing at least one business process using NetSuite business management software
