A London Local Authority is seeking an experienced Parking Correspondence Officer to join their busy Parking Services team on an initial 3-6 month contract.
This is a fantastic opportunity for a candidate with strong written communication skills and previous experience dealing with customer enquiries, elected member correspondence, and statutory information requests within a public sector environment.
Working in a hybrid arrangement, you will be responsible for managing a variety of parking-related correspondence, ensuring that responses are accurate, professional, and delivered within prescribed timescales.
Key Responsibilities
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Draft and respond to parking-related correspondence on behalf of the local authority.
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Handle enquiries received from elected Members, residents, businesses, and other stakeholders.
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Manage and respond to Freedom of Information (FOI) requests and other information requests.
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Monitor and process enquiries received through shared service inboxes.
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Investigate cases and gather information from internal departments to prepare comprehensive responses.
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Ensure correspondence complies with relevant legislation, council policies, and service standards.
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Maintain accurate records and update internal systems accordingly.
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Support the wider Parking Services team with administrative and casework activities as required.
About You
We are looking for candidates who can demonstrate:
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Previous experience working within a Local Authority, Parking Services, Civil Enforcement, Customer Services, or a similar public sector environment.
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Experience handling complex correspondence and casework.
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Knowledge of parking regulations, parking enforcement processes, or transport-related services would be highly desirable.
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Experience responding to Freedom of Information (FOI) requests and Member enquiries.
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Excellent written communication and report-writing skills.
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Strong attention to detail and the ability to work to strict deadlines.
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Proficiency in Microsoft Office and case management systems.
What's on Offer
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Hybrid working arrangement with just 2 days per week in the office.
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Immediate start available.
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Initial 3-6 month contract with potential for extension.
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Opportunity to work within a well established London Local Authority.
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Competitive hourly rate.
Please note: Due to the urgent nature of this requirement, applications from candidates available to start at short notice or immediately are particularly welcome
