Are you a confident, customer-focused individual who enjoys a varied role combining customer service, sales and hands-on operational duties?
An exciting opportunity has arisen for a Customer service Advisor to join a successful and established business. Working as part of a small team, you will be responsible for providing excellent customer service, maximising sales opportunities and supporting the smooth day-to-day running of the site.
This is a varied role, so we're looking for someone who is equally comfortable speaking with customers, handling administration and getting involved with practical, hands-on duties, including forklift operation.
Key Responsibilities
Deal with customer enquiries both face-to-face and over the telephone
Understand customer requirements and provide appropriate advice on products and services
Identify and maximise sales opportunities to achieve individual and business targets
Build strong relationships with new and existing customers
Complete administration accurately and in line with company procedures
Operate a forklift as required
Carry out regular checks of the site and ensure standards are maintained
Maintain a clean, tidy and professional working environment
Follow all Health & Safety procedures and company policies
Support with customer accounts and outstanding payments where required
Work independently when required, including lone working
Take responsibility for the site when required in the absence of management
Assist with general operational and ad hoc duties
About YouWe're looking for someone who is:
Confident and professional when dealing with customers
A strong communicator with excellent listening skills
Comfortable working towards sales targets
Commercially aware with a proactive approach
Organised and attentive to detail
Happy working in a small team environment
Comfortable working independently and using their own initiative
Practical and willing to get involved with the operational side of the role
Reliable and confident following procedures
Experienced in forklift operation, with a valid FLT licence
Previous experience in a customer-facing, sales, trade counter, branch, warehouse or operational environment would be advantageous.
This role would suit someone looking to combine their customer service and sales skills with a practical, hands-on working environment.
What's on Offer?
Varied role with a combination of customer service, sales and operational responsibilities
Excellent career in a fast-growing business
Training & Development
Bi-Annual store bonus Scheme
Perkbox membership
Long Service recognition
28 days holiday per year INCLUDINGbank holidays
If you're looking for a role that offers variety, responsibility and the opportunity to use both your customer-facing and practical skills, we'd be keen to hear from you
