Role: Service Information Controller
Location: Banbury
Contract Type: Permanent
Salary: £41,072 Per Annum
Job Purpose
Chiltern Railways is looking for a calm, detail-focused Service Information Controller to deliver accurate, real-time information across our network.
Working in a fast-paced operational environment, you’ll ensure customers and colleagues receive timely and consistent updates about train services, particularly during disruption. From updating systems to coordinating alternative transport, you’ll play a vital role in keeping our railway moving and our customers informed.
What you’ll be doing
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Updating CIS screens and public/internal information systems using Tyrell
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Making live long-line announcements where automated systems do not operate
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Responding to station help-point calls
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Reporting faults across Chiltern-managed stations
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Ordering taxi and bus replacement services during unplanned disruption
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Monitoring, reviewing and downloading CCTV in line with procedures
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Liaising with Control and station teams to ensure information is accurate and timely
What you’ll bring
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Excellent communication skills and strong attention to detail
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Ability to stay calm and make clear decisions under pressure
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Confidence using multiple digital systems
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A proactive, solutions-focused mindset
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Flexibility to work shifts, including weekends and bank holidays
