Air Freight Operator
Caterham, Surrey | Up to £35,000 | Full-time, Permanent
We are recruiting on behalf of an established and independently run international freight forwarder for an experienced Air Freight Operator to join their team in Caterham.
This is an excellent opportunity to join a well-established business with a strong reputation for providing personal, solutions-focused freight services to customers across international markets. The company operates across air, sea and road freight and has built a trusted network of overseas partners, allowing it to provide tailored solutions for a wide range of customers.
Why join?
Salary of up to £35,000, depending on experience
Join an established and financially stable international freight forwarder
Work within a close-knit, experienced operations team
Opportunity to handle a varied range of international air freight shipments
A genuinely customer-focused and solutions-led working environment
Strong network of international partners and suppliers
Company with extensive experience across air, sea and road freight
Opportunity to develop your career within an established independent business
The Role
Reporting to the Team Manager, you will support the day-to-day handling of air freight shipments from booking through to completion.
You will deal directly with customers, airlines, overseas agents and suppliers, ensuring shipments are processed accurately and kept moving efficiently.
Your responsibilities will include:
Managing air import and export shipments from booking through to completion
Preparing and checking air freight documentation
Liaising with customers, airlines, overseas agents and suppliers
Monitoring shipment progress and following up on delays or missing information
Responding to customer queries and providing regular shipment updates
Supporting quotations, rate requests and booking arrangements
Checking supplier invoices, costs and shipment charges
Maintaining accurate job files and system records
Resolving operational issues and escalating where necessary
Working closely with colleagues to ensure a smooth and efficient operation
Providing a high level of customer service throughout the shipment lifecycle
About You
We are looking for someone who already has solid experience within air freight forwarding and understands the pace and requirements of an operational environment.
You will ideally have:
Previous experience in an Air Freight Operator / Air Freight Coordinator position
Good knowledge of air freight processes, documentation and terminology
Experience handling import and/or export shipments
Strong customer service and communication skills
The ability to manage multiple shipments and competing priorities
Good attention to detail and organisational skills
A positive, reliable and proactive approach
The ability to work effectively as part of a teamMost importantly, we are looking for someone who knows air freight, enjoys dealing with people and wants to join an established business where they can make a genuine contribution to the continued development of the operation.
Salary: Up to £35,000 DOE
Location: Caterham, Surrey
Job Type: Full-time, Permanent
WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.
WR Logistics is acting as an Employment Agency in relation to this vacancy
