Service Coordinator – Watford
Location: Watford, WD18
Salary: £30,000-£35,000 per annum
Hours: Monday–Friday, 09:00–17:00
Contract: Full-time, Permanent
Working Arrangement: Fully Office-Based
We are currently recruiting for a Service Coordinator to join a growing service operation based in Watford.
This is a fast-paced and varied role where you will be responsible for coordinating engineers, managing workloads and handling a high volume of customer calls and enquiries. The role would suit someone who thrives in a busy environment and can think quickly while managing multiple priorities.
The Role
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Coordinate and manage workloads for 5–6 engineers at any one time
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Schedule and allocate service work efficiently
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Handle a high volume of incoming and outgoing phone calls
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Liaise with engineers, customers and internal teams
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Manage customer enquiries and service requests
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Update internal systems and maintain accurate records
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Prioritise workloads to ensure deadlines and service requirements are met
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Provide general administrative support to the wider service team
About You
We are looking for someone with previous experience in a Service Coordinator, Service Administrator, Scheduler, Planner or similar coordination role.
You will ideally have:
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Experience working in a fast-paced office environment
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Strong organisation and multitasking skills
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Excellent communication and customer service skills
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The ability to coordinate multiple engineers/workloads
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Confidence handling a high volume of telephone calls
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Good attention to detail and accuracy
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A proactive approach and ability to think on your feet
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Good IT and Microsoft Office skills
Previous experience within social housing, property maintenance, facilities management or a field-service environment would be advantageous, but is not essential.
What's on Offer?
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£30,000-£35,000 basic salary
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Full-time, permanent position
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Monday–Friday, 09:00–17:00
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Stable, long-term opportunity
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Supportive working environment
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Training and development opportunities
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Career progression within a growing business
Please note: This is a 100% office-based position in Watford. There is no hybrid or work-from-home option available.
If you have the coordination experience and enjoy working in a busy, fast-moving environment, apply today with your latest CV
