Platinum Travel Recruitment are collaborating with a highly successful, elite cruise brand who are now seeking an experienced Luxury Ocean & Expedition Cruise Consultant to join its friendly and supportive team.
This highly successful Specialist Cruise company provides unique and niche destinations worldwide with a high ocean & expedition booking rate, with a great reputation in the industry.
If you are currently an experienced Expedition Cruise Specialist from a luxury travel background with great sales experience, we would love to hear from you.
Luxury Ocean & Expedition Cruise Consultant Duties:
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Serve as the cornerstone of the client experience, combining deep product expertise with a high-touch, personalised approach to travel planning. This is not a transactional sales role, it’s a consultative, relationship-driven position where your ability to understand client preferences, anticipate needs, and curate exceptional cruise holidays will define your success.
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Ensuring every detail - from itinerary selection and restaurant reservations to booking forms and online check-ins is handled with precision and care.
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Offering a seamless, high-touch experience tailored to each client’s preferences.
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Building long-term relationships, offering personalised cruise recommendations and adding thoughtful touches that reflect their clients’ tastes.
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Take part in in generating ideas to improve the client experience and enhance how our client works.
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Guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up.
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Take part in exclusive client events designed to deepen relationships, enhance loyalty, and strengthen your personal connection with each client.
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Build long-term relationships by understanding client preferences, travel history, and lifestyle aspirations.
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Stay continually informed on cruise line developments, ship launches, exclusive offers, and emerging industry trends across Luxury Ocean, Expedition, and Specialist segments.
Luxury Ocean & Expedition Cruise Consultant – Essential Requirements:
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Luxury Ocean & Expedition Cruises sales experience is essential within an established travel company with strong expedition cruise knowledge.
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Record of converting enquiries into bookings and achieving or surpassing sales targets.
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In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors.
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Someone who thrives in a fast-moving, imaginative environment where client experience is everything.
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Ability to foster long-term connections and make personalised recommendations to clients.
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Confident in navigating a wide range of cruise products - from luxury ocean liners to expedition vessels and specialist cruises - and skilled at matching these to the unique desires of each client.
Luxury Ocean & Expedition Cruise Consultant – Benefits
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Our client has a strong emphasis on client retention, resulting in generous commission - OTE £80K++
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Supportive team
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Hybrid working 2 days office, 3 days from home
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Travel perks.
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Generous annual leave allowance.
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Significant company discount for personal cruise bookings
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Opportunities to join familiarisation (fam) trips.
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A collaborative, creative, and energising work environment
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Social events
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Pension
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Career development
