We are seeking a highly skilled Workshop Controller/Warranty Administrator to join a reputable main dealership in Dunstable, Bedfordshire. This is an excellent opportunity for an experienced professional to advance their automotive career within a thriving dealer group.
The successful individual will oversee workshop activities, optimise technician productivity, and ensure the efficient operation of the service department. The role's main focus will be Workshop Control, with Warranty Administration forming a smaller but important part of the position. This role offers a balanced mix of workshop control and warranty duties, ideal for professionals with relevant experience.
Benefits of a Workshop Controller/Warranty Administrator:
Basic salary up to £38,000, with an OTE of £45,000
Company car scheme
Company pension scheme
22 days holiday plus Bank Holidays
Birthday off following successful probation
Monday to Friday working hours (no weekends)
Manufacturer training and development programmes
Clear long-term career progression opportunitiesDuties of a Workshop Controller/Warranty Administrator:
Assigning work to technicians based on skills, workload, and deadlines
Leading and supporting a team of technicians to ensure high standards and productivity
Monitoring workshop operations and ensuring timely completion of jobs
Checking and authorising job cards and technician write-ups
Costing additional repairs and supporting upselling initiatives
Performing vehicle health checks and quality assurance
Communicating effectively with customers and Service Advisors
Processing warranty claims accurately and efficiently
Managing warranty payments, credit notes, and schedules to ensure complianceRequirements of a Workshop Controller/Warranty Administrator:
Previous experience as a Workshop Controller, Workshop Foreman, or similar role
Proven experience supervising or managing technicians
Strong understanding of vehicle repairs, workshop processes, and warranty procedures
Excellent organisational and communication skills
Ability to work efficiently under pressure and manage multiple priorities
Good IT literacy with keen attention to detail
Knowledge of warranty administration preferred but not essentialIf you possess the necessary experience and are seeking a new challenge as a Workshop Controller/Warranty Administrator within a well-established dealership in Dunstable, this opportunity is ideal.
Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Dunstable and Bedfordshire, today to find out more about this fantastic Workshop Controller/Warranty Administrator opportunity.
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