Customer Service Coordinator
Location: Outskirts of Norwich, Norfolk
Salary: £28,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Contract: Permanent
Working Pattern: Hybrid – 1 day working from home per week
Own transport essential due to location
Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich.
This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service.
Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.
Key Responsibilities
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Acting as the first point of contact for customer enquiries
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Responding to customers via telephone and email
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Processing and managing customer orders
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Building strong customer relationships
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Managing the team inbox and responding to queries promptly
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Liaising with suppliers and internal teams
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Resolving customer queries and issues
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Keeping customer records accurate and up to date
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Monitoring customer requirements and ensuring orders are placed when needed
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Gathering feedback and supporting service improvements
About You
We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service.
You’ll ideally have:
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Previous customer service or customer-facing experience
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Excellent communication skills
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A friendly, professional and approachable manner
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Strong attention to detail and accuracy
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Good problem-solving and organisational skills
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The ability to manage multiple enquiries and prioritise effectively
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Good IT skills, including Microsoft Office
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A proactive and positive approach
Benefits
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8% employer pension contribution
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26 days’ annual leave plus bank holidays, increasing with service
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Birthday off if it falls on a working day
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Free daily lunch from the onsite café
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Discounts with hundreds of retailers and suppliers
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Life assurance at 2 x salary
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Optional private health insurance
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Discounted gym membership
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Cycle to work scheme
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Salary sacrifice car scheme
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Hybrid working
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Free onsite parking
If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.
Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk
