We are looking for an experienced Housing Officer to join a busy housing association in the West Midlands. You will manage an allocated caseload of residents and provide a high-quality tenancy and neighbourhood management service.
Key Responsibilities
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Manage a portfolio of residential tenancies from sign-up through to termination.
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Conduct tenancy visits, estate inspections and tenancy audits.
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Manage rent arrears, tenancy breaches and tenancy sustainment.
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Investigate and manage anti-social behaviour (ASB) cases.
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Identify and appropriately escalate safeguarding and vulnerability concerns.
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Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services.
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Work closely with local authorities, police, social services and other partner agencies.
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Take appropriate enforcement and legal action where required.
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Maintain accurate case records and ensure all work is completed within agreed timescales.
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Deliver a professional, customer-focused service and contribute to improving local communities.
About You
You will ideally have:
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Previous experience in housing, tenancy management, social housing or a related environment.
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Experience managing a caseload and dealing with complex customer issues.
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Knowledge of tenancy management, rent arrears and ASB.
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Good understanding of safeguarding and working with vulnerable residents.
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Excellent communication, organisation and problem-solving skills.
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The confidence to deal with challenging situations and difficult conversations.
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Good IT and case management skills.
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A relevant housing qualification (e.g. CIH) is desirable.
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A full UK driving licence and access to a vehicle may be required
