Head of Digital Services – Manchester
Our client, a UK-based group, is seeking an experienced Head of Digital Services to lead end-to-end IT operations, technology strategy, and digital transformation across the organisation and its subsidiaries.
This is a strategic and operational leadership role, responsible for delivering secure, reliable IT services while driving technology modernisation across infrastructure, business applications, cybersecurity, and ways of working.
Key Responsibilities
Own the group-wide IT and digital services strategy, governance, and technology roadmap
Lead IT service delivery across service desk, field support, infrastructure, and business systems
Drive the implementation, optimisation, and ongoing development of Microsoft Dynamics 365
Own and enhance the organisation’s management system
Strengthen cybersecurity, data protection, compliance, and risk management
Identify and embed AI technologies, including AI agents, safely and pragmatically to improve business outcomes
Manage IT budgets, suppliers, contracts, and technology investments to deliver value for money
Lead, develop, and inspire a multi-disciplinary IT team
Ensure technology services continue to evolve in line with business objectives and organisational growth
What We’re Looking For
Senior leadership experience with responsibility for IT and digital services across multi-site organisations
Strong service delivery expertise and ITIL-aligned operational management
Proven cybersecurity leadership within regulated or sensitive environments
Successful delivery of major IT systems, platforms, and transformation programmes
Experience managing budgets, third-party suppliers, contracts, and technical teams
Strong knowledge of Microsoft 365, Azure, cloud technologies, and modern workplace security
Experience with Microsoft Dynamics 365 or similar enterprise business systems
Experience within healthcare or another regulated environment is desirable
A strategic, commercially minded approach combined with the ability to remain hands-on when required
This is an excellent opportunity for an experienced IT Director, Head of IT, Head of Digital, or Head of Digital Services to shape and lead technology services at group level, balancing operational excellence with forward-thinking digital transformation.
Competitive salary and hybrid working offered.
Interested? Please click Apply Now
Head of Digital Services – Manchester
