We are currently recruiting for an experienced Amazon Connect Architect to support the design and delivery of enterprise-scale, cloud-based contact centre solutions.
The successful candidate will own the Amazon Connect solution architecture, covering voice routing, contact flows, IVR, agent experience, integrations, security, resilience and analytics.
Location: Edinburgh – Hybrid, 2 days onsite
Contract: 6–12 months
Key Skills & Experience
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Strong hands-on Amazon Connect architecture experience
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AWS Certified Solutions Architect
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Strong contact centre technology knowledge – IVR, CTI, ACD, voice routing and call recording
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Amazon Connect contact flows, queues and routing profiles
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Strong AWS Lambda and Amazon Lex experience
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REST APIs and enterprise integration architecture
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AWS services including DynamoDB, S3, Contact Lens and Transcribe
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AWS IAM, security and least-privilege architecture
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Experience integrating with platforms such as Salesforce, ServiceNow and bot solutions
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Strong understanding of scalable, resilient and highly available AWS architectures
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Strong stakeholder management and customer-facing architecture experience
Experience with Amazon Bedrock, Kendra, SageMaker, GenAI/AI contact centre solutions and hybrid AWS environments would be advantageous.
Candidates must be comfortable working onsite in Edinburgh 2 days per week.
Apply with your latest CV for further details
