IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4.
This is a full-time temporary position for 6 months, based at Hutton Headquarters.
Key Duties:
-
Manage customer complaints from receipt through to resolution.
-
Provide excellent customer service and keep customers updated throughout the complaints process.
-
Assess and investigate complaints in line with legislation, policies and procedures.
-
Prepare detailed reports and recommend appropriate outcomes.
-
Liaise with complainants, officers and other stakeholders to resolve cases fairly and impartially.
-
Identify complaint trends and organisational learning opportunities.
-
Maintain accurate records using the Centurion case management system.
-
Provide advice and guidance on complaint handling and conduct matters.
-
Prepare case summaries and supporting documentation for reviews and appeals.
-
Support training of new team members and deliver training where required.
Requirements:
-
Previous experience handling customer complaints or customer service cases.
-
Must be happy to undertake the police vetting process which can be lengthy and take up to 4 weeks.
-
Strong written and verbal communication skills.
-
Experience producing accurate reports with excellent attention to detail.
-
Ability to investigate issues, make sound decisions and manage a varied workload.
-
Confident dealing with challenging or sensitive situations.
-
Experience using Microsoft Office (Word, Excel and PowerPoint).
-
Ability to work independently and as part of a team.
-
Knowledge of confidentiality, data protection and professional standards.
-
Customer Service qualification or relevant customer service training is desirable.
Hours & Pay:
Sounds like you? Please apply with an up to date CV. For more information, please call the office on (phone number removed)
