Rocasa Consulting are looking to recruit a Experienced ASB Officer covering the Kent Hybrid Working Mon - Fri 9am - 5.30pm paying £215 per day via umbrella
You must live in patch in Kent and have a UK Driving Licence and access to a car.
Specialist ASB officer with understanding of housing legal work and landlord ASB tools and powers
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Act as an advocate for customers on housing/ASB management issues and liaise with relevant departments to ensure housing enquiries are resolved.
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Pro-actively investigating and resolving instances of low – high level ASB cases.
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Building effective professional relationships with internal and external partners to tackle and prevent ASB (Anti-Social Behaviour).
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Support the Community Safety Manager and Head of Resident Services in delivering the ASB communications strategy, raising awareness amongst colleagues, residents and key partners.
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Lead on investigations, supporting and developing the Housing Manager and Homes Officer to provide excellent customer service to complainants.
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Support continuous improvement and increased satisfaction.
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Ensure that case work is of the highest quality and ensure that residents feel supported throughout the process.
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Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions
