Service Delivery - Data Centre Ops
London
Bench IT requires an experienced Service Deliver Manager / Lead , to manage the day-to-day running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre technologies and telecoms cabling infrastructure.
Key Responsibilities
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Leading, managing, and developing a team within a Data Centre environment
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Ensuring service delivery meets contractual and SLA requirements
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Managing projects through the full life cycle
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Applying ITIL processes for service measurement and change management
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Producing financial and operational reports, including trend analysis
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Supporting telecommunications infrastructure cabling and Data Centre technologies
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Building strong relationships with internal stakeholders, suppliers, and industry partners
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Maintaining high standards of governance within a regulated environment
Required Skills & Experience
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Demonstrable experience in staff leadership and people management
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Experience managing projects across the full life cycle
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Proven experience working within a Data Centre environment
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Strong Service Delivery Management experience
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Experience working in banking or other highly regulated environments
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Strong understanding of Data Centre technologies, terminology, and BAU support
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Strong knowledge of ITIL processes, service measurement, and change management
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Experience supporting office and/or data centre environments
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Experience producing financial and operational reports, including analysis
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Experience in delivering services to contractual requirements
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Strong people management, leadership, and team development capability
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Able to manage high workloads and work under pressure
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Extensive experience with telecommunications infrastructure cabling
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Good understanding of industry processes, tools, systems, and partners
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Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools
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Excellent interpersonal, negotiation, and stakeholder management skills
Desirable
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ITIL certification
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PRINCE2 certification
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BICSi certification
Service Delivery - Data Centre Ops
London
