Job Description:
Key Responsibilities
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Produce compliant High Level Design (HLD) documents for existing services.
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Produce supporting Low Level Design (LLD) documentation.
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Develop Business Process Guides and operational documentation.
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Conduct interviews and workshops with SMEs and Customer to capture current service architectures and processes.
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Ensure documentation accurately reflects existing service delivery and support models.
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Apply Secure by Design principles within documentation where appropriate.
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Support review, assurance and governance activities, addressing comments from the Technical Design Office and other stakeholders.
Essential Experience
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Demonstrable experience authoring technical documentation.
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Proven experience producing or contributing to HLDs, LLDs and process guides.
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Strong understanding of service architecture and technical design documentation.
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Ability to rapidly assimilate technical information from SMEs.
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Excellent written communication and stakeholder engagement skills.
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Experience working within governance and assurance frameworks.
Desirable Experience
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Understanding of Secure by Design principles and assurance processes.
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Experience of Digital & Data environments.
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Experience supporting service transition or onboarding activities
