Marks Consulting Partners are currently looking for a Scheme Manager to work with one of our Housing Association clients.
What the Job Will be doing
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Delivering an effective housing and tenancy management service across supported, sheltered and general needs schemes.
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Carrying out regular estate, building and health & safety inspections, ensuring schemes remain safe, compliant and well maintained.
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Monitoring fire safety systems, alarm testing, PEEPs and statutory compliance checks.
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Managing the cleanliness, security and presentation of communal areas, working closely with contractors to resolve issues.
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Supporting the letting of vacant properties and assisting with the voids process alongside Repairs and Asset teams.
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Managing tenancy sign-ups and supporting new residents to successfully settle into their homes.
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Monitoring rent accounts, promoting income collection and escalating arrears where appropriate.
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Managing low-level anti-social behaviour cases, completing risk assessments and implementing action plans.
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Supporting vulnerable residents by identifying safeguarding concerns and making referrals to relevant agencies.
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Working with residents to sustain tenancies and providing advice on local services and support available.
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Responding to resident enquiries and complaints, ensuring excellent customer service is delivered.
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Promoting resident engagement by supporting community activities, meetings and consultation events.
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Monitoring contractor performance and ensuring maintenance works are completed to the required standard.
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Maintaining accurate tenancy, compliance and health & safety records using housing management systems.
What You Will Need
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Previous experience within Housing Management, Independent Living, Sheltered Housing or Supported Housing.
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Good understanding of tenancy management and landlord responsibilities.
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Experience working with older or vulnerable residents.
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Knowledge of health & safety, fire safety and safeguarding within a housing environment.
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Experience managing voids, tenancy sign-ups and resident enquiries.
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Good understanding of rent collection and tenancy sustainment.
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Excellent customer service and communication skills.
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Ability to build positive relationships with residents, colleagues and external partners.
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Strong organisational skills with the ability to manage a varied workload.
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Good IT skills and experience using housing management systems and Microsoft Office
