Belmont Recruitment are currently looking for a 2nd Line Endpoint Engineer to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.
Key Responsibilities
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Provide 2nd line technical support to customers across Norfolk and Suffolk.
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Investigate, diagnose and resolve hardware and software incidents.
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Provide remote and on-site technical support where required.
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Maintain and improve computer hardware and software to support customer productivity.
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Troubleshoot a range of desktop, laptop and end-user technology issues.
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Respond to incidents and problems efficiently, ensuring a high level of customer service.
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Escalate complex technical issues appropriately and work collaboratively with other IT teams.
About You
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Experience providing 2nd line technical support.
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Good knowledge of desktop hardware and software.
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Experience supporting end users both remotely and face-to-face.
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Excellent communication and customer service skills.
Location: Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU
Coverage: Norfolk & Suffolk
Please reply with an up to date CV ASAP if this role would be of interest to you
