Service Advisor – Torbay (£30,000–£36,000)
Overview
You will be the main point of contact between customers and the workshop, ensuring vehicle servicing and repairs are managed efficiently while delivering excellent customer service.
Key Responsibilities
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Greet customers and discuss servicing, maintenance, and repair requirements.
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Book vehicles into the workshop and arrange courtesy cars where needed.
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Liaise with technicians and workshop controllers on vehicle progress.
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Keep customers updated and obtain approval for additional work.
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Prepare job cards, estimates, and invoices.
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Explain completed work and associated charges.
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Upsell service plans, labour, parts, and other aftersales products.
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Maintain high levels of customer satisfaction and retention.
Requirements
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Previous Service Advisor experience in a motor dealership.
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Strong customer service and communication skills.
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Good administration and computer skills.
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Ability to multitask in a fast-paced environment.
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Full UK driving licence.
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Experience with dealership management systems is advantageous.
Salary & Benefits
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£30,000–£36,000 (depending on experience).
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Bonus opportunities.
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Company pension.
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Ongoing manufacturer/dealership training.
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Career progression within a dealership group.
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Supportive team environment
